Refund Policy

Because Boomely delivers bespoke services rather than off-the-shelf products, refunds are handled on a project-by-project basis according to the terms agreed in your Statement of Work.

This policy sets out our general approach. Specifics will always be clarified in the project agreement before any work begins.

Project deposits and non-refundable retainers cover discovery, planning, and the time we reserve in our schedule for your project. Once paid, these are non-refundable except in cases of significant fault on our part.

If you cancel an active project, you remain liable for all work completed up to the cancellation date. Any fees paid in advance for work not yet started will be refunded, minus reasonable administrative costs.

All deliverables completed up to the cancellation date will be released to you upon settlement of outstanding fees.

We reserve the right to terminate a project if a client breaches the project agreement, fails to provide required materials, or engages in conduct that compromises the working relationship.

In such cases, completed work will be invoiced and any outstanding deposits will be retained as compensation for time spent.

If you believe you are entitled to a refund, contact your project lead in writing within 14 days of the issue arising. We will investigate and respond within 10 working days.